Returns & Refunds Policy – Kinks & Locs
1. Cancellation Rights
1.1 You have the right to cancel your order within 14 calendar days of receiving the goods.
1.2 To cancel, notify us in writing (email is acceptable) within the 14‑day period.
2. Returns Process
2.1 Customers must notify Kinks & Locs of their intention to return goods within 14 calendar days of receipt.
2.2 Once approved, goods must be returned within 14 days of cancellation.
2.3 Items must be unused, in original packaging, and with all labels intact.
2.4 Customers are responsible for return postage costs unless the item is faulty or damaged.
3. Refunds
3.1 Refunds will be processed within 14 calendar days of receipt of the returned goods (or proof of return).
3.2 Refunds will be issued to the original payment method.
3.3 Standard delivery costs will only be refunded if the returned goods are faulty or damaged. Delivery costs will not be refunded if the customer returns the goods for any reason other than a defect.
3.4 We do not offer a tracking service for deliveries.
4. Exclusions
4.1 For hygiene reasons, the following items cannot be returned or refunded unless faulty:
a.Headwear, bonnets, or items that come into direct contact with hair.
b. Customised or personalised items.
5. Faulty or Damaged Goods
5.1 If goods are faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement under the Consumer Rights Act 2015.
5.2 Faulty or damaged goods must be reported to Kinks & Locs within 7 calendar days of receipt by contacting customerservice@kinksandlocs.co.uk.
5.3 Once approved, replacements will be dispatched within 7 working days of confirmation, subject to stock availability.
5.5 Refunds for faulty or damaged goods will be processed within 14 calendar days of receiving the returned item (or proof of return).
6. Address Accuracy
6.1 We are not responsible for items lost or undelivered due to incorrect address details provided by the customer.
6.2 Please ensure your delivery information is accurate when placing an order.